Official Booking & Cancellation Policy
Animal’s Excursions – Premium Limited-Seat Experience
To ensure the smooth operation of our services and the highest quality experience for all guests, the following booking and cancellation policies apply to all reservations.
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1. Deposit & Payment Terms
• A non-refundable deposit of £10 per person is required at the time of booking.
• This deposit will be deducted from the total excursion cost on the day of travel.
• Full payment is to be made on the bus at pick-up, at the beginning of the excursion.
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2. Booking Confirmation Requirement
• All guests must confirm their booking 48 hours prior to departure.
• Bookings not confirmed within 48 hours will be automatically cancelled without further notice.
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3. Seat Allocation & Insurance Requirements
• This is the only event of its kind in the region, and seats are extremely limited and highly sought-after.
• Guests will receive exact seat numbers for the day of the excursion.
• This is essential for:
• Insurance purposes
• Ensuring families and groups can sit together
• Preventing seating disputes and avoiding “sunbed-style” situations
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4. Pick-Up Instructions
• Please carefully check your voucher for:
• Your pick-up time
• Your pick-up location
• Guests must be at the designated pick-up point at least 5 minutes before the scheduled time.
• Failure to be present may result in missing the excursion with no refund of the deposit.
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5. What to Bring
• Guests are responsible for reviewing the “What to Bring” section on their voucher or booking confirmation to ensure they are fully prepared for the excursion.
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6. Rescheduling & Cancellations
6.1 Rescheduling by Animal’s Excursions
• In the event of unavoidable circumstances such as:
• Weather conditions
• Operational or supplier-related adjustments
• We reserve the right to reschedule your excursion.
• Guests will receive a minimum of 48 hours’ notice of any changes.
6.2 Cancellation by Animal’s Excursions
• If the excursion is fully cancelled by Animal’s Excursions, guests will receive a full refund of the £10 per person deposit, returned in the same method originally paid.
6.3 Cancellation by Guest
• Deposits are strictly non-refundable, except in cases where the excursion is cancelled by Animal’s Excursions.
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7. Valuable & Limited Seats
• Our open-top double-decker experience is unique in the region, and seat availability is extremely limited.
• We kindly ask all guests to respect the booking, confirmation, and attendance requirements to avoid disappointment for others.
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Thank you for your understanding and cooperation.
We look forward to providing you with an unforgettable experience.
